Measuring Customer Experience in E-Retail
In digital retail, where competition intensifies and customer expectations evolve rapidly, understanding the interplay among customer experience metrics is critical for strategic decision-making. Despite widespread adoption of feedback programmes, practitioners struggle to interpret how improvements...
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| Hauptverfasser: | , , |
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| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
MDPI AG
2025-11-01
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| Schriftenreihe: | Administrative Sciences |
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| Online-Zugang: | https://www.mdpi.com/2076-3387/15/11/434 |
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