IT HELP DESK INCIDENT CLASSIFICATION USING CLASSIFIER ENSEMBLES
Proper assignment of IT incident tickets raised by the end users is a very crucial step in an IT Service management system. Incorrect manual selection of incident category while raising the ticket causes assignment of incident to a wrong domain expert team which in turn results in unnecessary resolu...
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| Autors principals: | , |
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
ICT Academy of Tamil Nadu
2019-07-01
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| Col·lecció: | ICTACT Journal on Soft Computing |
| Matèries: | |
| Accés en línia: | https://ictactjournals.in/paper/IJSC_Vol_9_Iss_4_Paper_5_1980_1987.pdf |
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