Complex Service Desk System for Incident Management Automation
Lengthy waiting times and repetitive, routine requests can detrimentally impact the operational efficiency of the Service Desk department, ultimately jeopardizing customer loyalty to the company. This paper advocates for a conceptual artifact within the Service Desk system, comprising multiple integ...
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| Médium: | Artigo |
| Jazyk: | Inglês |
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World Scientific Publishing
2025-01-01
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| Edice: | Computing Open |
| Témata: | |
| On-line přístup: | https://www.worldscientific.com/doi/10.1142/S2972370125500035 |
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