IT HELP DESK INCIDENT CLASSIFICATION USING CLASSIFIER ENSEMBLES
Proper assignment of IT incident tickets raised by the end users is a very crucial step in an IT Service management system. Incorrect manual selection of incident category while raising the ticket causes assignment of incident to a wrong domain expert team which in turn results in unnecessary resolu...
Na minha lista:
| Principais autores: | , |
|---|---|
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
ICT Academy of Tamil Nadu
2019-07-01
|
| Colecção: | ICTACT Journal on Soft Computing |
| Assuntos: | |
| Acesso em linha: | https://ictactjournals.in/paper/IJSC_Vol_9_Iss_4_Paper_5_1980_1987.pdf |
| Tags: |
Sem tags, seja o primeiro a adicionar uma tag!
|