Service Desk Onboarding Training Environment
Low qualification of employees newly hired to service desks contributes to the high turnover of service desk agents and consequently to low quality of services delivered. This paper proposes a conceptual artefact comprising two modules for tacit knowledge elicitation and knowledge transfer during th...
Uloženo v:
| Hlavní autor: | |
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| Médium: | Artigo |
| Jazyk: | Inglês |
| Vydáno: |
Prague University of Economics and Business
2022-08-01
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| Edice: | Acta Informatica Pragensia |
| Témata: | |
| On-line přístup: | https://aip.vse.cz/artkey/aip-202202-0009_service-desk-onboarding-training-environment.php |
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