Factors, Predictability, and Explainability of Mobile Telephony Customer Departure in Telecommunications Companies: A Systematic Review of the Literature

The telecommunications sector has experienced exponential growth since the year 2000, reaching 5.31 trillion users by 2022, generating 1.07 trillion in revenue for telecommunications companies. However, this growth leads to intense competition among companies for customer acquisition, often resultin...

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Hauptverfasser:	David Freire, David Santos Mauricio Sanchez, Jose Luis Castillo Sequera, Daniel Fiallo Moncayo
Format:	Artigo
Sprache:	Inglês
Veröffentlicht:	IEEE 2024-01-01
Schriftenreihe:	IEEE Access
Schlagworte:	Churn telecommunications prediction machine learning explainability literature review
Online-Zugang:	https://ieeexplore.ieee.org/document/10636129/
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