Factors, Predictability, and Explainability of Mobile Telephony Customer Departure in Telecommunications Companies: A Systematic Review of the Literature

The telecommunications sector has experienced exponential growth since the year 2000, reaching 5.31 trillion users by 2022, generating 1.07 trillion in revenue for telecommunications companies. However, this growth leads to intense competition among companies for customer acquisition, often resultin...

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Detalhes bibliográficos

Principais autores:	David Freire, David Santos Mauricio Sanchez, Jose Luis Castillo Sequera, Daniel Fiallo Moncayo
Formato:	Artigo
Idioma:	Inglês
Publicado em:	IEEE 2024-01-01
coleção:	IEEE Access
Assuntos:	Churn telecommunications prediction machine learning explainability literature review
Acesso em linha:	https://ieeexplore.ieee.org/document/10636129/
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