Self-reported voice problems in call center employees during the COVID-19 pandemic: prevalence, risk factors, and occupational conditions

Background The COVID-19 pandemic has significantly altered work environments, especially for call center employees (CCEs), who face increased vocal strain due to prolonged speech, stressful conditions, and changes in work dynamics. This study aims to assess the prevalence of self-reported voice prob...

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Главные авторы:	Songul Demir, Bilal Sizer, Sehmus Yildiz
Формат:	Artigo
Язык:	Inglês
Опубликовано:	PeerJ Inc. 2025-06-01
Серии:	PeerJ
Предметы:	Voice disorders Call center workers COVID-19 pandemic Voice Handicap Index Short Form (VHI-SF) Work-related health issues Voice health
Online-ссылка:	https://peerj.com/articles/19595.pdf
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