Self-reported voice problems in call center employees during the COVID-19 pandemic: prevalence, risk factors, and occupational conditions

Background The COVID-19 pandemic has significantly altered work environments, especially for call center employees (CCEs), who face increased vocal strain due to prolonged speech, stressful conditions, and changes in work dynamics. This study aims to assess the prevalence of self-reported voice prob...

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Detalhes bibliográficos

Principais autores:	Songul Demir, Bilal Sizer, Sehmus Yildiz
Formato:	Artigo
Idioma:	Inglês
Publicado em:	PeerJ Inc. 2025-06-01
Colecção:	PeerJ
Assuntos:	Voice disorders Call center workers COVID-19 pandemic Voice Handicap Index Short Form (VHI-SF) Work-related health issues Voice health
Acesso em linha:	https://peerj.com/articles/19595.pdf
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