Factors Influencing A Customer-Service Culture In A Higher Education Environment
The higher education environment is experiencing significant changes, and the focus is moving to competitiveness and customer care. The role of organisational culture and job satisfaction in the delivery of quality customer service was investigated in this study. The indications are that a relations...
محفوظ في:
| المؤلفون الرئيسيون: | , |
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| التنسيق: | Artigo |
| اللغة: | Inglês |
| منشور في: |
AOSIS
2004-11-01
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| سلاسل: | SA Journal of Human Resource Management |
| الموضوعات: | |
| الوصول للمادة أونلاين: | https://sajhrm.co.za/index.php/sajhrm/article/view/41 |
| الوسوم: |
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