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Relationships Between Librarians and Faculty Still Need Further Investigation

Objective – To examine how the Key Mediating Variable (KMV) model of Morgan and Hunt’s Commitment-Trust Theory of Relationship Marketing can be used to look at the relationships between librarians and faculty as reported in the literature. Relationship marketing stresses customer retention and long-...

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Bibliografiske detaljer
Hovedforfatter: Giovanna Badia
Format: Artigo
Sprog:Inglês
Udgivet: University of Alberta 2012-09-01
Serier:Evidence Based Library and Information Practice
Fag:
Online adgang:https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/17456
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