Financial health and customer satisfaction in private health care providers in Brazil Desempenho financeiro e satisfação do consumidor das operadoras de saúde suplementar no Brasil

This paper analyzes the relationship between the financial health and organizational form of private health care providers in Brazil. It also examines the major determinants of customer satisfaction associated with the provider's organ-izational form. An adjusted Altman's z-score is used as an indic...

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Bibliografische gegevens

Hoofdauteurs:	Rafael Felipe Schiozer, Cristiana Checchia Saito, Richard Saito
Formaat:	Artigo
Taal:	Inglês
Gepubliceerd in:	Escola Nacional de Saúde Pública Sergio Arouca, Fundação Oswaldo Cruz 2011-11-01
Reeks:	Cadernos de Saúde Pública
Onderwerpen:	Planos de Pré-Pagamento em Saúde Saúde Suplementar Satisfação dos Consumidores Prepaid Health Plans Supplemental Health Consumer Satisfaction
Online toegang:	http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0102-311X2011001100011
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