Improving Customer Satisfaction through AI-based Voice Analysis and Employee Measures:

Improving customer satisfaction is a crucial objective in today’s marketing landscape, but meeting consumer expectations is no small feat. This paper examines the case of transcosmos Inc.’s contact center operations to explore practices that reduce service dissatisfaction and enhance customer satisf...

Full beskrivning

Bibliografiska uppgifter

Huvudupphov:	Kengo Hayamizu, Naoto Onzo
Materialtyp:	Artigo
Språk:	Japonês
Utgiven:	Japan Marketing Academy 2024-07-01
Serie:	Maketingu Janaru
Ämnen:	customer satisfaction employee satisfaction service technology artificial intelligence
Länkar:	https://www.jstage.jst.go.jp/article/marketing/44/1/44_2024.033/_html/-char/en
Taggar:	Lägg till en tagg Inga taggar, Lägg till första taggen!