Implementation-specific Barriers And Measures For Chatbots In B2B Customer Service

The use of chatbots has hardly been established in B2B companies to date and involves various challenges. The goal of this paper is to identify the biggest barriers to the successful implementation of chatbots in B2B customer service and to develop measures to overcome them. The barriers are identif...

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Autors principals:	Greven, Daniela, Endres, Kathrin, Sundralingam, Shugana, Stich, Volker, Herberger, David, Hübner, Marco
Format:	Artigo
Idioma:	Inglês
Publicat:	TIB – Leibniz-Informationszentrum Technik und Naturwissenschaften und Universitätsbibliothek 2023-01-01
Col·lecció:	Proceedings of the Conference on Production Systems and Logistics
Matèries:	chatbot socio-technical analysis b2b customer service implementation success factors implementation barriers konferenzschrift
Accés en línia:	https://repo.uni-hannover.de/handle/123456789/13613
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