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THE DIMENSIONS OF ELECTRONIC (E)-BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCE FROM NIGERIA

This study investigates the dimensions of electronic (e)-banking service quality on customer satisfaction. The data were collected among bank customers within Lagos State, Nigeria vis a vis a validated closed-ended questionnaire from a sample of three hundred and eighty-three (383) questionnaires we...

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Principais autores: Olusola Enitan OLOWOFELA, Benjamin Oludotun LISOYI, Kehinde Isaiq OLAIYA
Format: Artigo
Sprog:Inglês
Udgivet: Publishing House of Rzeszow University of Technology 2025-01-01
Serier:Modern Management Review
Fag:
electronic (e)-banking
customers
customer satisfaction
service quality
Online adgang:https://journals.prz.edu.pl/mmr/article/view/1750
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