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Practicing Market Orientation for Customer Engagement: The Mediating Effect of Personalization and Multi-Channel Marketing

The purpose of this study is to examine whether an organization can create customer engagement by practicing market orientation, personalization and using multi-channel marketing. The proposed conceptual framework is empirically tested using quantitative data. Survey data were collected from 240 st...

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Detalhes bibliográficos
Principais autores: Saad Shahid, Rida Ayaz
Formato: Artigo
Idioma:Inglês
Publicado em: Lahore School of Economics 2018-10-01
coleção:The Lahore Journal of Business
Assuntos:
Acesso em linha:https://journals.lahoreschool.edu.pk/LJB/LJB/article/view/71
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