Factors affecting customer satisfaction in banks and its relation to profitability A case study on a conventional bank and an Islamic bank

 Customer satisfaction is an important dimension for performance measurement for any organization. Customer satisfaction plays a key role in the banking sector as it is important for the development of a good relationship with customers which eventually affects the financial performance of banks. Th...

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Główni autorzy:	Samia A. Hanna El Sheikh, Yasser T. Halim
Format:	Artigo
Język:	Árabe
Wydane:	Ain Shams University, Faculty of Commerce 2018-12-01
Seria:	المجلة العلمية للاقتصاد والتجارة
Hasła przedmiotowe:	Customer satisfaction Financial Performance SERVQUAL Service Profit Chain Islamic Banking Conventional Banking profitability profit margin Return on Equity Return on Investment
Dostęp online:	https://jsec.journals.ekb.eg/article_39503_169789fc8827a0f0f6ac51db7036e14a.pdf
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