Evaluation of Telecommunication Customer Churn Classification with SMOTE Using Random Forest and XGBoost Algorithms

Competition in the telecommunications industry, particularly among Internet Service Providers (ISPs), significantly influences customer churn, which negatively impacts revenue, profitability, and business sustainability. An effective approach to mitigate churn involves identifying potential churners...

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Detalhes bibliográficos

Principais autores:	Lisa Nusrotul Wakhidah, Akhmad Khanif Zyen, Buang Budi Wahono
Formato:	Artigo
Idioma:	Inglês
Publicado em:	Politeknik Negeri Batam 2025-01-01
coleção:	Journal of Applied Informatics and Computing
Assuntos:	customer churn telekomunikasi random forest smote xgboost
Acesso em linha:	https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/8740
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