Evaluation of Telecommunication Customer Churn Classification with SMOTE Using Random Forest and XGBoost Algorithms

Competition in the telecommunications industry, particularly among Internet Service Providers (ISPs), significantly influences customer churn, which negatively impacts revenue, profitability, and business sustainability. An effective approach to mitigate churn involves identifying potential churners...

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Autores principales:	Lisa Nusrotul Wakhidah, Akhmad Khanif Zyen, Buang Budi Wahono
Formato:	Artigo
Lenguaje:	Inglês
Publicado:	Politeknik Negeri Batam 2025-01-01
Colección:	Journal of Applied Informatics and Computing
Materias:	customer churn telekomunikasi random forest smote xgboost
Acceso en línea:	https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/8740
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