Customer loyalty in the hotel industry: the interplay of justice perceptions and satisfaction as a mediator: evidence from Nepal
This study examines the influence of distributive, interactional and procedural justice on customer loyalty following service failure in the hotel industry, with customer satisfaction as a mediator. Recognizing service failure as a critical issue impacting satisfaction and loyalty, this study is bas...
Gorde:
| Egile Nagusiak: | , , , |
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| Formatua: | Artigo |
| Hizkuntza: | Inglês |
| Argitaratua: |
Taylor & Francis Group
2025-12-01
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| Saila: | Cogent Business & Management |
| Gaiak: | |
| Sarrera elektronikoa: | https://www.tandfonline.com/doi/10.1080/23311975.2025.2593072 |
| Etiketak: |
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