Customer loyalty in the hotel industry: the interplay of justice perceptions and satisfaction as a mediator: evidence from Nepal
This study examines the influence of distributive, interactional and procedural justice on customer loyalty following service failure in the hotel industry, with customer satisfaction as a mediator. Recognizing service failure as a critical issue impacting satisfaction and loyalty, this study is bas...
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| Автори: | , , , |
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| Формат: | Artigo |
| Мова: | Inglês |
| Опубліковано: |
Taylor & Francis Group
2025-12-01
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| Серія: | Cogent Business & Management |
| Предмети: | |
| Онлайн доступ: | https://www.tandfonline.com/doi/10.1080/23311975.2025.2593072 |
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