Evaluating Sleeper Bus Service Attributes on the Malang–Jakarta Route Using the Kano Model

The increasing demand for comfort-oriented long-distance transportation requires service providers to prioritize attributes that genuinely influence passenger satisfaction. This study evaluates the attributes of sleeper bus service on the Malang–Jakarta route using the Kano Model to identify those t...

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Bibliografski detalji

Glavni autori:	Soraya Ayu Agitha, Ahcmad Wicaksono, Fauzul Rizal Sutikno
Format:	Artigo
Jezik:	Inglês
Izdano:	University of Brawijaya 2026-06-01
Serija:	Rekayasa Sipil
Teme:	customer satisfaction intercity sleeper bus kano model passenger preferences
Online pristup:	https://rekayasasipil.ub.ac.id/index.php/rs/article/view/1379/712
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