Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education

This research aims to evaluate the quality of vocational higher education services and determine which characteristics most influence service quality. The research used multiple service quality methods, including Fuzzy Weighted SERVQUAL, Refined Kano, Importance-Performance Analysis, and Quality Fun...

Полное описание

Библиографические подробности

Главные авторы:	Sri Rahayu Surtiningtyas, Surya Tri Saputra
Формат:	Artigo
Язык:	Inglês
Опубликовано:	LPPM Universitas Pendidikan Mandalika 2023-03-01
Серии:	Jurnal Kependidikan
Предметы:	fuzzy-weighted servqual refined-kano importance-performance analysis quality functional deployment service quality student satisfaction.
Online-ссылка:	https://e-journal.undikma.ac.id/index.php/jurnalkependidikan/article/view/7139
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