Chatbots in hospitality and tourism: a bibliometric synthesis of evidence
Chatbots are now widely used in the hospitality industry because they offer round-the-clock support, engage clients in human-like dialogue, and lighten the workload of human agents. However, despite being a relevant technology, scholarly research on the application of chatbots in Hospitality and Tou...
שמור ב:
| Principais autores: | , |
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| פורמט: | Artigo |
| שפה: | Inglês |
| יצא לאור: |
Academy of Business and Emerging Markets
2023-11-01
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| סדרה: | Journal of the Academy of Business and Emerging Markets |
| נושאים: | |
| גישה מקוונת: | https://doi.org/10.5281/zenodo.10183134 |
| תגים: |
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