Exploring Consumers’ Negative Electronic Word-of-Mouth of 5 Military Hospitals in Taiwan Through SERVQUAL and Flower of Services: Web Scraping Analysis
BackgroundIn recent years, with the widespread use of the internet, the influence of electronic word-of-mouth (eWOM) has been increasingly recognized, particularly the significance of negative eWOM, which has surpassed positive eWOM in importance. Such reviews play a pivotal...
Na minha lista:
| Principais autores: | , , |
|---|---|
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
JMIR Publications
2024-05-01
|
| coleção: | JMIR Formative Research |
| Acesso em linha: | https://formative.jmir.org/2024/1/e54334 |
| Tags: |
Sem tags, seja o primeiro a adicionar uma tag!
|