Learning to serve: social learning and organizational customer orientation–employee job performance link in Nigerian service firms

Organizational Customer Orientation (OCO) refers to an organization’s continuous and proactive disposition that puts the interests of customers first. Extant studies have explored the relationship between OCO and employee job performance. However, the results are mixed and inconsistent. Collecting a...

Ausführliche Beschreibung

Bibliografische Detailangaben

Hauptverfasser:	Da Teng, Wei Song, Weiyue Wang
Format:	Artigo
Sprache:	Inglês
Veröffentlicht:	Frontiers Media S.A. 2025-12-01
Schriftenreihe:	Frontiers in Psychology
Schlagworte:	organizational customer orientation employee customer orientation openness to experience job performance social learning theory
Online-Zugang:	https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1666546/full
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