VOICE CALL ANALYTICS USING NATURAL LANGUAGE PROCESSING
Quality monitoring of calls is a critical activity in call centers. Currently, it is done manually, wherein a person listens to all the recorded audio files or a random sample of audio files to check how the call center representative has performed. Quality monitoring also helps in recording the cus...
שמור ב:
| Principais autores: | , |
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| פורמט: | Artigo |
| שפה: | Inglês |
| יצא לאור: |
ICT Academy of Tamil Nadu
2019-10-01
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| סדרה: | ICTACT Journal on Soft Computing |
| נושאים: | |
| גישה מקוונת: | https://ictactjournals.in/paper/IJSC_Vol_10_Iss_1_Paper_1_1989_1993.pdf |
| תגים: |
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