VOICE CALL ANALYTICS USING NATURAL LANGUAGE PROCESSING
Quality monitoring of calls is a critical activity in call centers. Currently, it is done manually, wherein a person listens to all the recorded audio files or a random sample of audio files to check how the call center representative has performed. Quality monitoring also helps in recording the cus...
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| 主要な著者: | , |
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| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
ICT Academy of Tamil Nadu
2019-10-01
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| シリーズ: | ICTACT Journal on Soft Computing |
| 主題: | |
| オンライン･アクセス: | https://ictactjournals.in/paper/IJSC_Vol_10_Iss_1_Paper_1_1989_1993.pdf |
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