Root-cause analysis in the aftersales management
This article focuses on one of the steps proposed by the authors as a framework for improving the management of post-sale service. Specifically, the referred step tries to apply root cause analysis of failures to improve the organization of warranty support. This analysis can help make better decisi...
Сохранить в:
| Опубликовано в:: | Revista Técnica de la Facultad de Ingeniería, Universidad del Zulia |
|---|---|
| Главные авторы: | , , , , |
| Формат: | Artigo |
| Язык: | Inglês |
| Опубликовано: |
Universidad del Zulia
2014
|
| Предметы: | |
| Online-ссылка: | https://www.redalyc.org/articulo.oa?id=605767216010 |
| Метки: |
Нет меток, Требуется 1-ая метка записи!
|