Root-cause analysis in the aftersales management
This article focuses on one of the steps proposed by the authors as a framework for improving the management of post-sale service. Specifically, the referred step tries to apply root cause analysis of failures to improve the organization of warranty support. This analysis can help make better decisi...
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| Udgivet i: | Revista Técnica de la Facultad de Ingeniería, Universidad del Zulia |
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| Principais autores: | , , , , |
| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
Universidad del Zulia
2014
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| Fag: | |
| Online adgang: | https://www.redalyc.org/articulo.oa?id=605767216010 |
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