Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators

The purpose of this article is to demonstrate the use of importance and performance matrix in assessing the quality of services provided by incubators. It is a descriptive research and it uses a qualitative approach. The research design is a case study, based on interviews with four entrepreneurs fr...

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Publicat a:	REGEPE Entrepreneurship and Small Business Journal
Autors principals:	Diego Philipe de Oliveira Godeiro, Marcel Lima Ribeiro Dantas, Dmitryev Cyreneu da Silva, Maxwell dos Santos Celestino
Format:	Artigo
Idioma:	Inglês
Publicat:	Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas 2018
Matèries:	Administración y Contabilidad
Accés en línia:	https://www.redalyc.org/articulo.oa?id=561559184002 https://www.redalyc.org/journal/5615/561559184002/ https://www.redalyc.org/journal/5615/561559184002/html/ https://www.redalyc.org/journal/5615/561559184002/561559184002.epub https://www.redalyc.org/journal/5615/561559184002/movil https://doi.org/10.14211/regepe.v7i3.704
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