QR-Code

Understanding consumer’s responses to negative emotions related to crowding on satisfaction and impulse purchase in retail: the mediating role of coping

The perception of crowding, understood as an individual's response to crowds, can be observed in retail environments and influences positive and negative emotions. In this research we test the mediating effect of coping – rational strategies adopted to deal with negative emotions – in the relationsh...

Ausführliche Beschreibung

Gespeichert in:
Bibliografische Detailangaben
Veröffentlicht in:RAUSP Management Journal
Hauptverfasser: Marlette Cassia Oliveira Ferreira, Marcelo Moll Brandão, Flavio Santino Bizarrias
Format: Artigo
Sprache:Inglês
Veröffentlicht: Universidade de São Paulo 2017
Schlagworte:
Online-Zugang:https://www.redalyc.org/articulo.oa?id=553863972008
https://www.redalyc.org/journal/5538/553863972008/
https://www.redalyc.org/journal/5538/553863972008/html/
https://www.redalyc.org/journal/5538/553863972008/553863972008.epub
https://www.redalyc.org/journal/5538/553863972008/movil
Tags: Tag hinzufügen
Keine Tags, Fügen Sie das erste Tag hinzu!