Functional, psychological and emotional barriers and the resistance to the use of digital banking services
PurposeThe present paper aims to understand the influence of consumer's functional, psychological and emotional barriers to the use of digital banking services.Design/methodology/approachThe authors carried out a quantitative study in which data were collected through a self-administered online ques...
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| Publicat a: | Innovation & Management Review |
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| Autors principals: | , |
| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Universidade de São Paulo
2021
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| Matèries: | |
| Accés en línia: | https://www.redalyc.org/articulo.oa?id=537568617007 https://www.redalyc.org/journal/5375/537568617007/ https://www.redalyc.org/journal/5375/537568617007/html/ https://www.redalyc.org/journal/5375/537568617007/537568617007.epub https://www.redalyc.org/journal/5375/537568617007/movil |
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