Let's have lunch! A study on the relation between hospitality, service quality and experience marketing and guest satisfaction in restaurants
Justification of the topic: The city of São Paulo is the region of the country with the highest concentration of restaurants and bars, employing around 780,000 people, and in 2015 revenue amounted to over BRL$ 30 billion. From the perspective of hospitality, service quality and the experience while...
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| Publicat a: | Revista Brasileira de Pesquisa em Turismo |
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| Autors principals: | , , |
| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Associação Nacional de Pesquisa e Pós-Graduação em Turismo
2018
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| Matèries: | |
| Accés en línia: | https://www.redalyc.org/articulo.oa?id=504158889003 https://www.redalyc.org/journal/5041/504158889003/ https://www.redalyc.org/journal/5041/504158889003/html/ https://www.redalyc.org/journal/5041/504158889003/504158889003.epub https://www.redalyc.org/journal/5041/504158889003/movil |
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