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Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use
Despite the advances in the evaluation of the quality of Software-as-a-Service (SaaS), new studies seem to be necessary, since the existing criticisms concerning the SERVQUAL scale and the lack of studies concerning the use of SERVPERF for this purpose. This work aims to fulfil this gap by proposing...
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| Publicado no: | Production |
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| Main Authors: | , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Associação Brasileira de Engenharia de Produção
2017
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| Assuntos: | |
| Acesso em linha: | https://www.redalyc.org/articulo.oa?id=396751070028 https://www.redalyc.org/journal/3967/396751070028/ https://www.redalyc.org/journal/3967/396751070028/html/ https://www.redalyc.org/journal/3967/396751070028/396751070028.epub https://www.redalyc.org/journal/3967/396751070028/movil |
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