Customer Expectation and Customer Satisfaction: Reviewing Service Quality of UBER
This paper study the gap between the expected service and the reality of customer satisfaction from Uber’s customer perception. Service companies tend to be careful and pay more attention to the customers’ satisfaction and aim to have a good relationship to ensure their loyalty. Service quality dime...
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| Autor principal: | |
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| Formato: | Artigo |
| Idioma: | Indonésio |
| Publicado em: |
Universitas Medan Area
2020-05-01
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| coleção: | JKBM (Jurnal Konsep Bisnis dan Manajemen) |
| Assuntos: | |
| Acesso em linha: | https://ojs.uma.ac.id/index.php/bisman/article/view/3715 |
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