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Critical success factors for a total quality culture: A structural model
Research on quality based on the cultural perspective claims that, more than an implementation of tools and techniques, quality is the outcome of cultural factors, namely organisational values and practices among which leadership and employee working patterns are of paramount importance. The develop...
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| Publicat a: | Tourism & Management Studies |
|---|---|
| Autors principals: | , , , |
| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Universidade do Algarve
2014
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| Matèries: | |
| Accés en línia: | https://www.redalyc.org/articulo.oa?id=388743881002 |
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