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Citizen Relationship Management (CiRM): the past, present, and future of an emerging concept
Although Citizen Relationship Management (CiRM) has been adopted worldwide to enhance the relationship between governments and citizens, little is known about the scientific field of CiRM. This article uses a literature review to analyze the scientific field of CiRM to understand its intellectual st...
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| Publicado no: | Cadernos EBAPE.BR |
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| Main Authors: | , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Fundação Getulio Vargas
2021
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| Assuntos: | |
| Acesso em linha: | https://www.redalyc.org/articulo.oa?id=323266357003 https://www.redalyc.org/journal/3232/323266357003/ https://www.redalyc.org/journal/3232/323266357003/html/ https://www.redalyc.org/journal/3232/323266357003/323266357003.epub https://www.redalyc.org/journal/3232/323266357003/movil |
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