A process management benchmarking model for higher education institutions
Purpose: This research presents a multicriteria benchmarking participatory model able to classify Federal Higher Education Institutions (FHEIs) into three levels of process management maturity.Design/methodology/approach: The research was conducted into three stages: (i) assessment model developme...
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| Publicado no: | Revista de Administração da Universidade Federal de Santa Maria |
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| Principais autores: | , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Universidade Federal de Santa Maria
2023
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| Assuntos: | |
| Acesso em linha: | https://www.redalyc.org/articulo.oa?id=273476411004 https://www.redalyc.org/journal/2734/273476411004/ https://www.redalyc.org/journal/2734/273476411004/html/ https://www.redalyc.org/journal/2734/273476411004/273476411004.epub https://www.redalyc.org/journal/2734/273476411004/movil |
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