A process management benchmarking model for higher education institutions

Purpose: This research presents a multicriteria benchmarking participatory model able to classify Federal Higher Education Institutions (FHEIs) into three levels of process management maturity.Design/methodology/approach: The research was conducted into three stages: (i) assessment model developme...

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書誌詳細

出版年:	Revista de Administração da Universidade Federal de Santa Maria
主要な著者:	Matheus de Melo Mendonça, Breno Barros Telles do Carmo, José Eric da Silva Queiroz, Lívia Rodrigues Barreto
フォーマット:	Artigo
言語:	Inglês
出版事項:	Universidade Federal de Santa Maria 2023
主題:	Administración y Contabilidad
オンライン･アクセス:	https://www.redalyc.org/articulo.oa?id=273476411004 https://www.redalyc.org/journal/2734/273476411004/ https://www.redalyc.org/journal/2734/273476411004/html/ https://www.redalyc.org/journal/2734/273476411004/273476411004.epub https://www.redalyc.org/journal/2734/273476411004/movil
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