Dysfunctional customer behavior and service employees tactics
Dysfunctional customer behavior has grown substantially and has inspired academic research. In this theoretical study, the authors point out that the promotion of the myth of customer sovereignty through the culture of customer orientation is considered to be one of the variables that trigger these...
Bewaard in:
| Gepubliceerd in: | Revista de Administração da Universidade Federal de Santa Maria |
|---|---|
| Hoofdauteurs: | , , |
| Formaat: | Artigo |
| Taal: | Inglês |
| Gepubliceerd in: |
Universidade Federal de Santa Maria
2019
|
| Onderwerpen: | |
| Online toegang: | https://www.redalyc.org/articulo.oa?id=273460054007 https://www.redalyc.org/journal/2734/273460054007/ https://www.redalyc.org/journal/2734/273460054007/html/ https://www.redalyc.org/journal/2734/273460054007/273460054007.epub https://www.redalyc.org/journal/2734/273460054007/movil |
| Tags: |
Geen labels, Wees de eerste die dit record labelt!
|