Dysfunctional customer behavior and service employees tactics
Dysfunctional customer behavior has grown substantially and has inspired academic research. In this theoretical study, the authors point out that the promotion of the myth of customer sovereignty through the culture of customer orientation is considered to be one of the variables that trigger these...
שמור ב:
| הוצא לאור ב: | Revista de Administração da Universidade Federal de Santa Maria |
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| Principais autores: | , , |
| פורמט: | Artigo |
| שפה: | Inglês |
| יצא לאור: |
Universidade Federal de Santa Maria
2019
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| נושאים: | |
| גישה מקוונת: | https://www.redalyc.org/articulo.oa?id=273460054007 https://www.redalyc.org/journal/2734/273460054007/ https://www.redalyc.org/journal/2734/273460054007/html/ https://www.redalyc.org/journal/2734/273460054007/273460054007.epub https://www.redalyc.org/journal/2734/273460054007/movil |
| תגים: |
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