Complaint management: The impact of post-complaint satisfaction on organizational behavior

Purpose: The objective of this research was to investigate satisfaction with the management of complaints through perceptions of organizational justice and its subsequent impact on organizational commitment, involvement, and engagement at work of internal customers in the shared services centers (SS...

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Опубликовано в: :RAM. Revista de Administração Mackenzie
Главные авторы: Márcio Preuss, Fernando O. Santini, Diego A. B. Marconatto
Формат: Artigo
Язык:Inglês
Опубликовано: Universidade Presbiteriana Mackenzie 2022
Предметы:
Administración y Contabilidad
justice
engagement at work
involvement in work
Complaint management
organizational commitment
Online-ссылка:https://www.redalyc.org/articulo.oa?id=195470775002
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