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Emotional Labour and Work-Family Conflict in Voice-to-Voice and Face-to-Face Customer Relations: A Multi-Group Study in Service Workers
Professions that involve interaction with customers entail great emotional effort: workers are required to show emotions different from their true feeling and they experienced emotional dissonance and verbal aggression from customers. These job demands can generate discomfort and the effects of emot...
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| Gepubliceerd in: | Eur J Psychol |
|---|---|
| Hoofdauteurs: | , , , , |
| Formaat: | Artigo |
| Taal: | Inglês |
| Gepubliceerd in: |
PsychOpen
2020
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| Onderwerpen: | |
| Online toegang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7909489/ https://ncbi.nlm.nih.gov/pubmed/33680198 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.5964/ejop.v16i4.1838 |
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