Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction

BACKGROUND: Turnover intentions refer to employees’ intent to leave the organization and, within call centers, it can be influenced by factors such as relational variables or the perception of the quality of working life, which can be affected by emotional dissonance. This specific job demand to exp...

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Vydáno v:PLoS One
Hlavní autoři: Zito, Margherita, Emanuel, Federica, Molino, Monica, Cortese, Claudio Giovanni, Ghislieri, Chiara, Colombo, Lara
Médium: Artigo
Jazyk:Inglês
Vydáno: Public Library of Science 2018
Témata:
Research Article
On-line přístup:https://ncbi.nlm.nih.gov/pmc/articles/PMC5798826/
https://ncbi.nlm.nih.gov/pubmed/29401507
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1371/journal.pone.0192126
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