ロード中...
Emotional Intelligence Mitigates the Effects of Customer Incivility on Surface Acting and Exhaustion in Service Occupations: A Moderated Mediation Model
This study contributes to the constantly accumulating evidence on the effects of customer incivility (CI) on service employee exhaustion. Previous research has demonstrated that surface acting (SA) acts as a mediating variable in the relationship between CI and exhaustion. This study extended prior...
保存先:
| 出版年: | Front Psychol |
|---|---|
| 主要な著者: | , |
| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
Frontiers Media S.A.
2021
|
| 主題: | |
| オンライン･アクセス: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7859092/ https://ncbi.nlm.nih.gov/pubmed/33551888 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3389/fpsyg.2020.506085 |
| タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|