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Using patient feedback to drive quality improvement in hospitals: a qualitative study

OBJECTIVES: Although different forms of patient feedback are available, their use in hospital management is still limited. The objective of this study is to explore how patient feedback is currently used in hospitals to improve quality. DESIGN: This is a qualitative exploratory multiple case study....

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Bibliographic Details
Published in:BMJ Open
Main Authors: Berger, Simone, Saut, Ana Maria, Berssaneti, Fernando Tobal
Format: Artigo
Language:Inglês
Published: BMJ Publishing Group 2020
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Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC7590344/
https://ncbi.nlm.nih.gov/pubmed/33099495
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2020-037641
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