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Using patient feedback to drive quality improvement in hospitals: a qualitative study
OBJECTIVES: Although different forms of patient feedback are available, their use in hospital management is still limited. The objective of this study is to explore how patient feedback is currently used in hospitals to improve quality. DESIGN: This is a qualitative exploratory multiple case study....
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| Udgivet i: | BMJ Open |
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| Main Authors: | , , |
| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
BMJ Publishing Group
2020
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| Fag: | |
| Online adgang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7590344/ https://ncbi.nlm.nih.gov/pubmed/33099495 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2020-037641 |
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