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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
Smart service systems – that is, configurations of smart products and service providers that deliver smart services – are striving to increase the smartness of their offering, but potential consequences for customer well-being are largely overlooked. Therefore, this research investigates the impact...
Uloženo v:
| Vydáno v: | International Journal of Research in Marketing |
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| Hlavní autoři: | , , |
| Médium: | Artigo |
| Jazyk: | Inglês |
| Vydáno: |
Elsevier B.V.
2020
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| Témata: | |
| On-line přístup: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7513815/ https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.ijresmar.2020.09.006 |
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