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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
Smart service systems – that is, configurations of smart products and service providers that deliver smart services – are striving to increase the smartness of their offering, but potential consequences for customer well-being are largely overlooked. Therefore, this research investigates the impact...
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| Publicado no: | International Journal of Research in Marketing |
|---|---|
| Main Authors: | , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Elsevier B.V.
2020
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7513815/ https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.ijresmar.2020.09.006 |
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